Support

Stuck on something? Here’s how to get Solace running smoothly — and how to reach us if you need a hand.

Getting started

When you first open Solace, you’ll walk through a short onboarding flow that asks for two permissions:

• Screen Time access — required so Solace can block distracting apps and websites during a focus session.
• NFC access — required so your Solace tag can start and end sessions.

After onboarding, pick a focus mode on the Home tab (the apps and sites you want blocked), then tap Start Focus and scan your tag.

My tag isn’t scanning

• Hold the tag flat against the top half of the back of your iPhone, where the NFC reader sits.
• Make sure the tag isn’t inside a thick case or wallet with metal plates — metal blocks NFC.
• NFC scanning requires an iPhone 7 or later. Older devices won’t work.
• If scanning still fails, try another Solace tag or NDEF-writable NFC tag.

Screen Time permission didn’t stick

If you denied Screen Time access during onboarding, open the iOS Settings app, find Solace in the app list, and enable Screen Time. Then restart Solace. You can also re-run onboarding from the Debug section of Solace’s Settings tab.

I need to end a session but my tag is missing

Open the Settings tab inside Solace and tap Emergency Unblock. You have a limited pool of these per install — they’re meant for real emergencies, not for bypassing your own commitments.

The alarm won’t turn off

That’s intentional. Solace alarms can only be dismissed by scanning your NFC tag. If you’ve lost your tag, force-quitting Solace will silence the alarm as a last resort, but you’ll want to get a replacement tag before relying on the alarm again. The alarm feature requires iOS 26 or later.

Do I need to buy a special tag?

Any NDEF-writable NFC tag will work with Solace. We sell Solace-branded tags optimized for this, but you’re free to use your own. The app doesn’t validate a specific tag UID — any scan counts.

Still stuck?

Email support@solaceapp.com with:

• Your iPhone model and iOS version
• A short description of what you were trying to do
• What happened instead

We’ll get back to you as fast as we can.